Accounts Clerk – Finance (Subscriptions)
Listing reference: novho_000052
Listing status: Online
Apply by: 25 August 2026
Position summary
Industry: Financial Services
Job category: Transport, Logistics and Freight
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
About the Role
On the Dot Supply Chain Management (Pty) Ltd currently requires the services of an Accounts
Clerk – Finance (Subscriptions). We seek to appoint a dynamic and energetic individual to assume
responsibility as an Accounts Clerk – Finance (Subscriptions), reporting to a Management
Accountant.
On the Dot distributes media products across South Africa, and this role sits firmly within our
subscriptions billing and collections environment — a fast-paced, detail-driven team responsible
for managing the complete subscriber payment lifecycle across our customer base. This includes
debit order collections, credit card billing, subscriber account management, payment
reconciliations, and the resolution of queries, deferrals, and rejections.
If you thrive in a structured, high-accuracy environment and have a passion for financial
administration within a subscriptions or recurring billing context, we would love to hear from
you.
Job description
Main Purpose of the Role:
To perform routine clerical and financial administrative tasks that ensure sound, accurate, and
timely financial procedures — with specific focus on subscription billing, collections, and account
maintenance activities for On the Dot. The successful candidate will play a key role in maintaining
the integrity of subscriber financial records and supporting the smooth operation of the
subscriptions revenue cycle.
To perform routine clerical and financial administrative tasks that ensure sound, accurate, and
timely financial procedures — with specific focus on subscription billing, collections, and account
maintenance activities for On the Dot. The successful candidate will play a key role in maintaining
the integrity of subscriber financial records and supporting the smooth operation of the
subscriptions revenue cycle.
Key Responsibilities:
Process and load debit order and credit card transactions accurately and within agreed billing cycles, ensuring subscriber accounts are updated timeously.
Ensure that all deposits, receipts, and proof of payments received are allocated and processed to the correct subscriber account, maintaining a clean and accurate ledger.
Process debit order and credit card returns (rejections and reversals), investigating root causes and escalating unresolved items appropriately.
Manage subscriber billing cycles — monitoring scheduled payment runs, confirming successful processing, and following up on failed or partial collections.
Reconcile subscription payment runs against bank statements and internal records, identifying and resolving discrepancies in a timely manner.
Receive, log, and handle call centre queries, deferrals, and rejections — providing accurate and professional responses and ensuring all matters are resolved or escalated within agreed turnaround times.
Liaise internal subscriptions teams on subscriber account status, outstanding balances, lapsed accounts, and payment disputes.
Update and communicate the rejections report, providing clear summaries of rejection reasons.
Perform additional ad hoc administrative duties as required within the Finance department.
Stand in for team members when required, maintaining continuity of service across the subscriptions billing function.
Process debit order and credit card returns (rejections and reversals), investigating root causes and escalating unresolved items appropriately.
Manage subscriber billing cycles — monitoring scheduled payment runs, confirming successful processing, and following up on failed or partial collections.
Reconcile subscription payment runs against bank statements and internal records, identifying and resolving discrepancies in a timely manner.
Receive, log, and handle call centre queries, deferrals, and rejections — providing accurate and professional responses and ensuring all matters are resolved or escalated within agreed turnaround times.
Liaise internal subscriptions teams on subscriber account status, outstanding balances, lapsed accounts, and payment disputes.
Update and communicate the rejections report, providing clear summaries of rejection reasons.
Perform additional ad hoc administrative duties as required within the Finance department.
Stand in for team members when required, maintaining continuity of service across the subscriptions billing function.
Minimum requirements
Grade 12 (Matric) — essential.
At least 2–3 years' experience in a corporate finance or financial administration environment.
Excellent Microsoft Excel knowledge and skills — including working with large data sets, filters, pivot tables, and reconciliation templates.
Proficiency in relevant financial software packages and business applications.
General knowledge of accounting principles and financial processes.
Experience in a subscriptions, recurring billing, or collections environment (advantageous); experience in media, publications, or distribution subscriptions specifically is highly advantageous but not essential.
Experience with subscription management systems, billing platforms, or ERP systems used in a subscriptions or collections context — advantageous.
At least 2–3 years' experience in a corporate finance or financial administration environment.
Excellent Microsoft Excel knowledge and skills — including working with large data sets, filters, pivot tables, and reconciliation templates.
Proficiency in relevant financial software packages and business applications.
General knowledge of accounting principles and financial processes.
Experience in a subscriptions, recurring billing, or collections environment (advantageous); experience in media, publications, or distribution subscriptions specifically is highly advantageous but not essential.
Experience with subscription management systems, billing platforms, or ERP systems used in a subscriptions or collections context — advantageous.