KEY AREAS OF RESPONSIBILITY:

•           Provide end-user technical desktop support (installation, configuration, problem identification and resolution) for Microsoft OS & Software products over a range of business applications.
•          Diagnose and resolve hardware and software related issues on Desktops and Laptops
•          Provide end-user support, remotely and on-site stations.
•          Manage and update assigned service calls via Service Desk Software solution.
•          Assist with audio-visual and technical requirements for meetings and presentations.
•          Troubleshooting Desktop networking and connection issues.
•          Installing and maintaining hardware and computer peripherals.
•          Installing and upgrading operating systems and computer software.
•          Installing Printers (MFP and stand–alone devices) and provide end-user Printer support.
•         Escalate unresolved issues to the next level of Senior Network & Server Support staff.
•          Adhere to company processes and procedures including relevant documentation.
•          Liaise with both internal and external third party and vendor suppliers to procure and apply hardware and software solutions.
•          Provide effective and accurate feedback to customers.
•          Maintain a shared knowledge base & engage in formal and informal knowledge transfer.
•          Provide Device Infrastructure Roll Out and Support for Business Projects on
•       Device Hardware and Software across the full Business spectrum.
•          Assist with and maintaining the Devices Complete Life Cycle for the Devices Hardware
•       Audit and Asset Registry. 
•         Provide and maintain a comprehensive communication structure from Devices end, with both
•      IT Server, Network, Support and Business System colleagues.     
•         Assist with Change & Release management activities (application testing, software delivery).
•         Assist customers through installing applications and computer peripherals.                                                                                                                                                                  

REQUIREMENTS:

•          Grade 12
•          IT qualification/background (A , N , MCP).
•           IT CompTIA (Advantageous).
•          4 -6 years’ experience in an IT user support role within a high pace production services environment.
•          Working knowledge of Desktop/laptop hardware, multifunction printers, networking.
•           Active Directory (Microsoft AD) and SCCM (Microsoft System Centre Configuration Manager).
•           Comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks for data & voice, operating systems, remote connectivity,            platforms, and configurations.
•          POSIFLEX Touch Device Support will be advantageous.