Customer Services Specialist
Listing reference: novmm_000001
Listing status: Online
Apply by: 27 September 2026
Position summary
Brand: MML
Industry: Publishing, Printing & Reproduction
Job category: Media, Advertising, PR, Publishing and Marketing
Location: Cape Town
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: No
Introduction
The Customer Services Specialist will be responsible for ensuring the effective and efficient processing of customer orders and enquiries received through multiple channels, including telephone, email, sales representatives, and online platforms. This role supports the seamless management of customer interactions across the entire value chain while promoting the adoption and use of customer self-service solutions through the B2B and B2C channels.
Job description
• Contribute to the development and delivery of superior customer experience at each touch point across the customer value chain and assisting customers where required.
• Resolve all Customer Enquiries from initiation to successful completion, including first line Technology Support for all digital products and learning solutions deployed, based on seasonal peaks and service growth where required.
• Process all Customer Orders accurately and within agreed timeframes, for print, digital and solutions products, to ensure they result in accurate sales on our system, timeously and without issues needing to be resolved.
• Ensure professional communication skills are always maintained.
• Maintain knowledge of all business systems, processes, and business rules to ensure the effective handling of all customer enquiries to meet specified KPI’s.
• Work co-operatively to enable the successful implementation and on-going support of all customers through any customer experience model developed.
• Comply with all Service Levels communicated, as defined by the business priorities and strategy.
• Work co-operatively with the deployment of effective CRM principles, procedures, and reporting.
Minimum requirements
- Matric is essential
- 2 years' experience in a customer services, support or sales & marketing environment
- Experience using a CRM system would be an advantage
- Relevant qualification and/or experience in Customer Relations/Services or Call Centres
- Proven experience working in both product and service-based areas of organisations, ideally with technology as the enabler to migrate clients toward a self-service environment.